Privacy Policy & Terms of use

TERMS AND CONDITIONS – Paragonon Ltd

You can find on these pages more information how to use our site, purchase our products and how we process your personal data.

  1. Terms of Use for the Website
  2. Terms of Sale
  3. Privacy Notice
  4. Cookie Notice

1. TERMS OF USE FOR THE WEBSITE

Welcome to our Website!

Your access and use of websites and other applications operated by Paragonon or run on third party’s platforms by the Paragonon (the “Website”) are governed by the present Terms of Use (“Terms of Use”). By accessing, browsing and using our websites, you acknowledge that you have read, understood and accepted these Terms of Use.

We reserve the right to update these Terms of Use from time to time for legal or regulatory reasons or to allow the proper operation of the Website. We will communicate to you any substantial changes.

COPYRIGHT AND INTELLECTUAL PROPERTY

The content of the Website (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) is protected by copyright, trademarks, database right and other intellectual property rights, and belongs to Paragonon, its affiliated companies or partners.

You may download, display or print the content of our Website solely for personal, non-commercial use, thereby retaining and reproducing every copyright notice or other proprietary rights notice contained in any other material you download. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Paragonon.

Paragonon neither warrants nor represents that your use of any content displayed on its Website will not infringe rights of third parties.

INFORMATION DEEMED NON-CONFIDENTIAL

Any personally identifying data and information that you may send via the Internet to our Website are protected and treated according to our Privacy Notice. We invite you to read this Privacy Notice carefully before providing us with any personally identifying data and information.

Any other information or material communicated to Paragonon through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions are and will be treated as non-confidential and non-proprietary.

Anything you transmit or post may be freely used by Paragonon for any purpose. Any such use is without compensation to those providing the information, nor anyone else. By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Paragonon use will not violate any third party’s rights. Paragonon is under no obligation to use the information provided.

RATINGS AND REVIEWS; TESTIMONIALS

PARAGONON welcomes feedback on your experience with our products. We will publish both positive and negative testimonials, so long as the product testimonials are accurate and constructive. We also reserve the right to edit your testimonials for length, spelling, etc., and to post your comments in e-mails and other marketing materials.

YOUR ACCOUNT

You are responsible for ensuring that the personal data which you are required to provide when you register is true, accurate and current in all respects. If your personal data changes or if you wish to cancel your account, please notify us by contacting us at: +44 (0) 203 930 9477 or admin@rombipuzzle.com.

At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible if you do not maintain the confidentiality of your password.

Any personal data or material sent to Website is subject to our Privacy Notice located at on this Website.

We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms or if we decide, in our sole discretion, that it would be in Paragonon’ best interests to do so.

LIABILITY

Although we aim to offer you the best service possible, we make no promise that the services at the Website will meet your requirements, that the services will be fault-free, or that the Website will be available at all times.

As a service to our visitors, our Website may contain hypertext links leading to other websites that are not operated or controlled by the Paragonon. The Paragonon shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions.

Paragonon shall have no liability or any responsibility whatsoever for any direct, indirect, or punitive damages, costs, or liabilities arising out of your access to, use, inability to use the Website.

MISCELLANEOUS

These Terms of Use shall be governed and construed in accordance with the laws of England and Wales and proceedings may be brought in relation to the matters set out herein in the courts of England and Wales.

This Website is operated by or on behalf of Paragonon Ltd, a limited liability company with registered number 09708398, whose registered address is at 91 Great Russell Street, London WC18 3PS, UK.

If you have any questions regarding these Terms of Use please contact us by email at admin@rombipuzzle.com (office hours) or write to us at 91 Great Russell Street, London WC18 3PS, UK.

2. TERMS OF ONLINE SALE

Welcome to our ROMBI Website and our online sales!

WHEN YOU ORDER

By registering or placing an order with us online you agree to be bound by these Terms of Sale ("Terms of Sale") which shall apply to all items advertised on our Website at www.rombipuzzle.com (the "Website"), in addition to the Website’s Terms of Use and Privacy Notice. Please read these Terms of Sale carefully and retain a copy for future reference. If you do not accept them, you will not be able to order item/s from the Website.

By placing an order through the Website you warrant and represent that you are legally capable of entering into binding agreements and you are at least 18 years old. Our online store is available for non-commercial customers only. Large orders from the trade or consumer groups will not be accepted and we reserve the right to cancel the order.

An order placed by you is an offer and is only binding on us when we accept it. We will confirm such acceptance (if any) by sending you an email that we have received confirmation of your order, at which point a contract between us will be formed.

If you require any information concerning your order, please email us at admin@rombipuzzle.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment.

PRICE

The items indicated as for sale in the Website are available for sale at the sterling prices indicated on the Website.

METHOD OF PAYMENT

Payments may be made via PayPal by the following credit and debit cards: American Express, Visa and Mastercard. We will not dispatch your order until we have received cleared funds from your account.

We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

CUSTOMS DUTIES

Paragonon intends to sale its products and services in the UK and Republic of Ireland via this Site. For any other countries, please contact us at the address mentioned below.

When ordering products for international delivery to countries other than those where Paragonon originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

DELIVERY

Delivery will be made to the address specified by you when you register on the Website, provided the address is within the UK or Republic of Ireland.

Where an order is accepted, we will use reasonable endeavours to ensure that item is delivered in 5-7 working days from the day the order placed. Orders placed at the weekend or after 6pm will be processed on the next working day. Those orders over the seasonal period may take longer.

Title in the product/s shall remain with us until we have received cleared payment. The risk in the item is passed over when the goods are successfully delivered.

DEFECTIVE GOODS; INCOMPLETE OR INCORRECT ORDERS

You must inspect the goods and notify us within 14 days of delivery in writing to Paragonon or by phoning our Consumer Services team at +44 (0) 203 930 9477 (office hours). Should a product be damaged while it is being shipped to you, we will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent products.

The products are subject to availability. If, for any reason beyond our reasonable control, we are unable to supply a particular item, we will inform you as soon as possible, and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the products, unless you wish to accept substitute goods of equivalent quality and price.

AMENDMENT OF ORDERS & CANCELLATION RIGHTS

We want you to be delighted with our product. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase within 14 days without giving any reason. We would like to extend this period to 30 days.

You may cancel your order at any time from the date of the order up until the date that is 30 calendar days from receipt of the item by filling out the withdrawal form below or by calling us at +44 (0) 203 930 9477.

If you cancel your order before you have received the item, you are entitled to refuse to accept delivery of the item and we will send a cheque or refund to your account with a full refund within 14 days of your refusal to accept delivery of the item. If you cancel your order of the item after you have received it, you must return the item to us in undamaged condition at your expense within 14 days from informing us of your cancellation.  You must include all of the original items, any documentation and packaging. Within 14 days of receipt of your item, we will send a cheque or refund to your account with a full refund including delivery costs.  This provision does not affect your statutory rights.

LIABILITY

Save in respect of death or personal injury caused by our negligence, to the extent permitted under law, our liability shall be limited to the purchase price of the item in question.

The images of the items on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the items. Your items may vary slightly from those images.

YOUR ACCOUNT

At the time of your registration on the Website, you will receive a password. Please keep this secret, as you are entirely responsible for all orders placed with us or information given to us under your e-mail address in combination with your password. Any personal data or material sent to the Website is subject to our Privacy Notice located on our Website.

CONSUMER SERVICE

For further information about our products, or to deal with any queries, please contact our Consumer Service Team by email at admin@rombipuzzle.com or by telephone on +44 (0) 203 930 9477 during office hours; or send your letter to: 91 Great Russell Street, London WC18 3PS, UK.

MISCELLANEOUS

The Website is operated by Paragonon (the "Promoter”), registered in England & Wales with registration number 09708398, whose registered address is at 91 Great Russell Street, London WC18 3PS, UK.

You agree that we may communicate with you by email, by posting notices on the Website or by writing to you at your postal address and accept (without affecting your statutory rights) that such communications comply with any legal requirements for any communications to be in writing.

Our agreement shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

We have the right to amend these Terms of Sale from time to time. You will be subject to the Terms of Sale in force at the time that you place on order, unless any change to such terms is required by law or government authority.

3. PRIVACY NOTICE

Paragonon respects your right to privacy. This Notice explains how and for what purposes we use the information collected about you through our websites, mobile applications, social media pages, offline programs and events (“the Website”).

Please read this Notice carefully. By using our Website, you are agreeing to be bound by this Notice. We reserve the right to make any changes and corrections to this Notice and we will communicate to you any substantial changes. Please refer to this page from time to time to review these and new additional information.

COLLECTION AND USE OF YOUR PERSONAL DATA

You can visit most pages on our website without giving us your personal data.
Personal data is only requested when you are registering for our VIP membership, before opening an account and/or placing an online order, entering a contest, subscribing to e-mail newsletters, requesting a catalogue, signing up for an event, or when you contact us.

We only collect personal data that you provide to us with your consent, based on your actions and behaviours, or for a legal or a legitimate reason:

  • Personal contact information such as name, username, email address, company, phone number, gender;
  • Payment card details and financial purchase information;
  • Account login information where applicable

We use your data for the following purposes:

-          To process your orders and ship you the goods;

-          To verify your identity;

-          To allow you to create and access your user account;

-          To answer queries that you may have;

-          To administer the website and to improve our online store and its services to you;

-          To send you information, website content and advertisements which we think you might find useful.

Note that where orders are being fulfilled by a third party company, we will share your personal data with the fulfilment company for order processing and to third party courier company for the purposes of fulfilment of the order. You may receive communications from that third party (whether by email, SMS or other methods of communication) regarding the fulfilment of the order.

We combine personal data that we collect via one method (e.g., a website) with personal data that we collect via another method (e.g., an offline event, call-center). We do this to get a more complete view of our consumers, which, in turn, allows us to serve you better and with more customisation. We also use your information to send you details of our products or special offers that may be of interest to you, provided you opted-in to receive such information.

We store the personal data that you have provided us in our databases such as our customer relationship marketing database. We will only keep your personal information for as long as it is reasonably necessary for the purpose it was collected. We may retain your personal data for a reasonable period after you stop using our services or stop using this website or application. After this period, your personal data will be deleted from all our systems.

We may share or transfer your personal data to servers located outside the country in which you live or to trusted third parties based in other countries, so that they may process personal data on our behalf. To serve you most efficiently, reputable third-party banking services (including World Pay payment gateway) handle our credit card transactions. They receive the information needed to verify and authorise your payment card, and are under strict obligation to keep your personal data secure and private.

We may share non-personal aggregate statistics (group) data about our website traffic patterns with partners or other parties. However, we do not sell or share any information about individual users.

Paragonon makes use of tracking technologies (for example “Cookies”, “IP Addresses”, Log Files”, “Web Beacons”, “Tagging”) to gather certain information such as browser type and operating system, referring page, path through site, domain of ISP etc. for the purpose of improving the use and functionality of our websites. You will remain anonymous to us unless you specifically choose to share information with us.

CONTROL OF YOUR PERSONAL DATA

If you choose not to submit any personal data when requested, you may not be able to participate in certain activities and personalised features and may limit the services and special offers we can provide you. For example, if you refuse to provide your credit card number, you will not be able to purchase products. However, to simply browse our websites and learn more about our products, you do not need to give us any personal data.

You can always opt-out from receiving marketing-related email communications or text messages by following the unsubscribe instructions provided in each such communication or by sending us an email to admin@rombipuzzle.com. Please note that even if you opt out from receiving marketing communications from us, you may still receive administrative communications from us.

You have the right and the ability to modify your online account information at any time by logging on to your account. If for any reasons you would like to be removed from our membership program (email and/or mailing), simply contact us.You can also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them).

We may transfer your personal data to a third party as part of a sale, restructuring or reorganisation of some or all of our business and assets, but we will take steps with the aim of ensuring that your privacy rights continue to be protected. We may disclose your personal data to our subsidiaries or affiliated companies.

Other than as set out above, we will not disclose any of your personal data without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud), or if such a disclosure is required for the purpose of enforcing the terms and conditions of a contract or protecting Paragonon and its products.

YOUR RIGHTS

You can request access to the personal data we hold about you by contacting us at admin@rombipuzzle.com You have the right to tell us if you would like to correct, update or delete your personal data in our records. To assist us in dealing with your request, please provide your full name and details.

If you are concerned about a possible interference with your privacy or misuse of your personal data by us, or if you have any questions or comments, please contact us by phone at +44 (0) 203 930 9477; by mail at Paragonon, 91 Great Russell Street, London WC18 3PS, UK or by email at admin@rombipuzzle.com.

Our Website is based in the United Kingdom and we take reasonable care to comply with the requirements of the UK Data Protection Act 1998 and other applicable privacy laws relating to the personal data you supply on our Website. For the purposes of the Data Protection Act the data controller is Paragonon Ltd, 91 Great Russell Street, London WC18 3PS, UK.

4. COOKIES NOTICE

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

When you use our Website, a number of cookies are stored in your web browser. According to the new Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 (PECR), we have to obtain your consent before cookies are set. In accordance with these regulations, we are making information available about the nature of the cookies which we may use on our sites.

The PECR legislation identifies one type of cookie, which is described as "strictly necessary" for the operation of a website, for which your consent as a user is not required. For all other cookies your consent is required.

  • Necessary Cookies: These are cookies that are strictly necessary for the operation of a website. Without these cookies, this website won’t work properly.
  • Session Cookies: These are temporary cookie files which are erased when you close your browser. When you restart your browser and go back to the site that created that cookie, the website will treat you as a new visitor.
  • Functional/Persistent Cookies: These are set up to improve the functionality of the website. For example, cookies that remember the content you previously viewed on this website or the email address and password you provided when registering during an earlier visit to this website. Cookies may also remember items you have previously placed in your shopping cart.
  • Cookies that send information to us ("First Party" cookie) and are used to serve you with advertising that is relevant and of interest to you based on your past online behaviour.
  • Cookies that send information to other companies (“Third Party’’ cookie). These are set on our Website by our partner companies (e.g. Facebook, advertisers). They may use the data collected from these cookies to anonymously target advertising to you on other websites.
  • Analytics: We might use analytics and reporting cookies to improve advertising. Some common applications are to target advertising based on what’s relevant to a user, to improve reporting on campaign performance, and to avoid showing ads the user has already seen.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.